FAQs

Licensing.

Q: Why get a license?

By getting a license you become a registered user of our software you get primary technical support and all software updates/upgrades for free.

Q: What types of licenses do you provide?

We provide two types of licenses: Per Machine or Per User, A single license can be for a single machine (which can then be used by any number of users) or a single user (the user can use the software on any number of machines). We do offer a 10% discount for 5 or more licenses! Contact us for more details

Q: How are your products licensed?

For multiple users the number of the purchased licenses should be equal to the number of client computers where our products are installed. For a single user you can install a copy of our software on your home and portable computers.

Q: What is an End-User License Agreement?

The End-User License Agreement (EULA) is a contract between you and Flyhoward Ltd that describes how you can use the software.

Q: Can I add more users or machines to an existing license?

Yes, you can. Just contact our Sales Team. Contact us

Q: I’ve lost my license key, can you re-send it?

Yes, Contact us, do not forget to provide us with the following information: your product name, registration name/key and billing or delivery e-mail. This information will help us to find your order quickly and re-send the registration information to you. We highly recommend you to make backup copies of your software and registration information.

Ordering.

Q: How to buy your software on-line?

Select the product(s) that you want to purchase by clicking the Buy Now link. Choose Currency (if applicable) Enter your credit card or payment information Submit your order by pressing the Next button. PayPal will confirm your order by displaying a message on your screen that your credit card has been billed. You will receive both a Confirmation E-mail with your Payment details and a separate E-mail containing your Registration information. Please, print or save these E-mails for they serve as your receipt and Proof of Purchase. To purchase several license(s) please Contact us. The processing of your request will not normally take more than 1 business day.

Q: What methods of payment do you accept?

To make it easier for you to purchase our products, we use PayPal to process our payments. PayPal accepts payments from PayPal accounts as well as major Credit Cards. You can select one of the following currencies for the transaction on our Buy Now page: Euro, US dollar, British pound.

Q: What discounts do you provide?

We provide a volume discounts which allows you to save your money when buying 5 or more copies of one product.

NOTE: Flyhoward Ltd reserves the right to cancel or change offers and/or promotions at our own discretion. All prices are subject to change without prior notice. Some offers and/or promotions may be limited in quantity or not valid in certain areas.

Q: What shall I receive after payment?

All our products are delivered via website download from www.flyhoward.com only. After the purchase you will immediately receive two notification e-mails, one from our e-commerce provider PayPal with the invoice for the order, and another from us once the payment has cleared, normally within a couple of minutes – with the necessary registration information.

Q: Why haven’t I received my license key?

If you pay by credit card our server automatically sends out a license key on completion of your purchase.

If you do not receive a license key within 10 minutes please refer to the table below:

Problem	Action
our email has been spam filtered	check your spam folder for an email from us
you supplied an incorrect email address of the Buy Now webpage	Contact us with the correct details and request that we re-send the key
your service provider refused our email	Contact us from a different email account (e.g. if your home address failed, try it from your work address, or vice versa)

Q: How long does it take to process an order?

For online payments via credit cards, it usually takes just a few minutes. But in some cases the process of verifying the credit card may last up to two hours. When using a bank transfer as a payment option, the registration information will be sent to you as soon as the payment arrives. Please note that when dealing with an international transfer, it may take up to two weeks.

Q: Why was my credit card declined during the payment process?

We make our on-line software sales via PayPal, It has its own fraud shield system to prevent credit card fraud in the Internet. Probably, your credit card was defined for any reason as insecure and as a result was declined.

If you’re sure that there are enough funds on your credit card and you have entered your personal information correctly, you should contact PayPal directly.

Q: Is it safe to purchase online?

Purchasing Flyhoward Ltd products online (via PayPal) is absolutely secure. PayPal uses advanced encrypted SSL on every transaction processed. In other words, the transmission from the server forms a matched pair with the transmission from your computer, so that only data to and from these sources can be valid. The information received from you is totally protected!

Q: What about your Return and Refund Policy?

We're convinced that our customers are interested in making a well-informed purchase decision. Therefore, we recommend that you take advantage of our free trial software downloads, available on our website. We also encourage you to explore the product pages of our website to obtain comprehensive information about any product.

Nevertheless, we offer a 14-day money-back guarantee for all software products.*

We want you to be delighted with your purchase. If you aren’t, notify us within 14 days of purchase and we will refund your full payment. All we require from you is that you email us:

details of your purchase (e.g. email address or payment transaction code)
verify that you have uninstalled the software and won’t use it again
tell us why it didn’t meet your needs (so we can improve the product)

As soon as your request is reviewed and approved, we will contact you. In case of a refund we expect you to delete the registration key/key file, uninstall the software and not have them copied or saved in any other way.

This money-back guarantee is valid for 14 days from the purchase date.

* Please, note that in case of a refund, we reserve the right to charge a refund processing fee of about 7% this will be deducted from the refund amount.

Q: I want to sell my Flyhoward Ltd software license. Is it transferable?

Sorry, No. When a customer purchases a software license, the software is registered in the customer's name. Once registered, this software cannot be transferred to a third party. Flyhoward Ltd provides technical support only to the original customers.

Registration

Q: What benefits shall I acquire if I register your software?

All our registered users receive free technical support and have the right to get software updates and upgrades for free or at a discounted price.

Q: How do the trial versions of the software differ from the registered versions?

The trial version of SDF Viewer is fully functional and does not differ from the full version. The evaluation period for SDF Viewer lasts 14 days following the initial installation.

Q: How can I get information about product updates?

From the Menu select Help – Check for Updates, or visit the SDF Viewer web page to check the latest version number.

Q: How do I install a version upgrade?

Download the full installation package anew and install it on the same workstation as your original version, which will be overwritten. It should not be necessary to uninstall the existing version. All settings will be saved. The update procedure should not require any additional registration details.

News...

SDF Viewer Version 1.14.1

FAQs

Licensing.

Ordering.

Registration

Other Questions.

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